Jenny Dempsey Consulting
Community Management | Customer Service | Customer Experience
Community Management | Customer Service | Customer Experience
Connection | Authenticity | Empathy
Hi there! I'm your go-to for all things customer service, experience and community management. With over 17 years of experience in a variety of industries, I've learned that it's all about people helping people. And I'm here to help you!
SKILLS AND SERVICES
My mission is to help startups and small brands like yours establish and optimize their customer service and community management. Let's face it: happy customers are the lifeblood of any successful business. So, why not build a program that will leave a lasting impact?
I work with you to fill the gaps around what your business needs. Not sure what you need? I can audit existing processes and procedures to find areas of improvement.
CUSTOMER RESPONSE
Responding to and trend management for social media comments & DMs across multiple platforms.
CUSTOMER FEEDBACK
Providing detailed Voice of Customer feedback reporting on what things your customers are saying.
GHOST WRITING
Writing and updating knowledge base how-to articles and videos for customers and internal teams.
Get in touch today to start your journey towards exceptional customer service.
